Digital goods, a seven-day cooling-off right, and what happens when a file is defective.
These are digital products.
If you are a consumer and you have not downloaded the files or asked us to start work, you may cancel within 7 calendar days of purchase and receive a full refund, under the Electronic Communications and Transactions Act.
Once you have downloaded the files, or expressly asked us to deliver them, the cooling-off right for that digital content no longer applies.
We will still refund if the file is defective, incomplete, or not what was described, and we cannot fix it in a reasonable time.
Consulting, coaching and training engagements are governed by their individual agreements. Unused call time is not automatically refunded.
Email insights@drmitchelljgow.com with your Paystack reference. We aim to respond within two business days. Refunds, where due, go back to the original payment method.
This policy does not take away rights you have under the Consumer Protection Act that cannot be signed away.
Last updated 31 August 2026 · Governed by the law of the Republic of South Africa